Terms of Service

Effective Date: May 24, 2026

Company: TrustQR Ltd

info@trustqr.org

1. Agreement to These Terms

These Terms of Service govern your access to and use of TrustQR, including our website, dashboard, QR code generation tools, product verification services, scan analytics, anti-counterfeit features, and related services.

By accessing or using TrustQR, you agree to these Terms. If you do not agree, you must not use TrustQR.

2. About TrustQR

TrustQR is an anti-counterfeit SaaS platform that helps brands, manufacturers, distributors, and business customers verify product authenticity using unique QR codes, duplicate scan detection, expiry validation, location-based verification, IP-based scan analysis, and real-time scan analytics.

TrustQR helps connect physical products with digital verification.

3. Who May Use TrustQR

You may use TrustQR only if you:

Are legally able to enter into a binding agreement

Use the service for lawful purposes

Provide accurate account and business information

Comply with these Terms and applicable laws

If you use TrustQR on behalf of a company, you confirm that you have authority to accept these Terms on behalf of that company.

4. Business Accounts

To use certain TrustQR features, you may need to create an account.

You are responsible for:

Providing accurate information

Keeping login credentials secure

Managing user access

All activity under your account

Notifying us of unauthorized access

Ensuring your users comply with these Terms

TrustQR may suspend or restrict access if we believe an account is misused, compromised, fraudulent, or in violation of these Terms.

5. TrustQR Services

Depending on your plan or configuration, TrustQR may provide:

QR code generation

Product code management

Product batch management

Product verification pages

Expiry validation

Duplicate scan detection

Suspicious scan alerts

Scan analytics

Location-based scan analysis

IP-based scan analysis

Dashboard access

API access

Brand protection tools

Product authentication workflows

Support and technical assistance

TrustQR may update, improve, modify, or remove features from time to time.

6. Customer Responsibilities

As a TrustQR customer, you are responsible for:

Ensuring product data is accurate

Uploading lawful and authorized content

Printing and applying QR codes correctly

Managing batch, expiry, and product information

Ensuring QR codes are used only for legitimate products

Training staff or partners who use the platform

Reviewing verification results and scan alerts

Complying with product labeling and consumer protection laws

Obtaining any required permissions or approvals

TrustQR provides technology tools but does not replace your legal, regulatory, quality control, or product safety responsibilities.

7. Product Verification Results

TrustQR may show verification results based on available data, QR code status, scan history, expiry settings, duplicate scan rules, location signals, IP address signals, device information, and customer configuration.

Verification results may include statuses such as:

Genuine

Valid

Invalid

Expired

Already scanned

Suspicious

Not found

Contact brand

TrustQR helps detect suspicious patterns, but no anti-counterfeit system can guarantee complete prevention of fraud, copying, tampering, misuse, or counterfeit activity.

8. Customer Access to Scan, IP Address, and Location Data

TrustQR may provide business customers, manufacturers, distributors, or brand owners with access to scan and verification data related to their products.

This may include:

QR code ID

Product or batch information

Scan date and time

Verification result

Duplicate scan indicators

Suspicious scan signals

Device information

Browser information

IP address

Approximate location based on IP address

Precise device location where the end user has granted location permission

Customers may use this information only for legitimate purposes such as product authentication, anti-counterfeit protection, fraud prevention, product security, customer protection, analytics, and investigation of suspicious scan activity.

Customers must not use scan data, IP address data, or location data for unlawful tracking, unrelated marketing, discrimination, resale of personal data, or any purpose not reasonably connected to product verification and brand protection.

Customers are responsible for complying with applicable privacy, consumer protection, product labeling, and data protection laws when they access or use scan and verification data provided through TrustQR.

9. QR Codes and Product Codes

TrustQR may generate unique QR codes, product codes, or verification identifiers.

You agree not to:

Reuse codes in unauthorized ways

Copy codes across unrelated products

Misrepresent product authenticity

Use TrustQR codes for illegal or unsafe products

Interfere with verification results

Manipulate scan data

Use codes after termination unless allowed by your plan or agreement

You are responsible for ensuring that printed QR codes are correctly applied to the intended products, labels, packaging, or batches.

10. Acceptable Use

You must not use TrustQR to:

Violate any law or regulation

Sell, promote, or verify illegal products

Upload false, misleading, harmful, or unauthorized content

Infringe intellectual property rights

Mislead customers about product authenticity

Interfere with the platform

Attempt unauthorized access

Reverse engineer the service

Scrape, overload, or attack the system

Upload malware or harmful code

Use TrustQR for spam, phishing, fraud, or deceptive activity

Circumvent security or usage limits

Use scan, IP address, or location data for unlawful surveillance, unrelated marketing, resale, discrimination, or purposes unrelated to product verification and brand protection

11. Customer Content and Data

You retain ownership of product data, brand content, images, descriptions, batch information, and other materials you upload to TrustQR.

You grant TrustQR a limited right to use, host, process, display, and transmit your content only as needed to provide the services.

You confirm that you have the rights and permissions needed to upload and use your content with TrustQR.

12. TrustQR Intellectual Property

TrustQR owns all rights, title, and interest in the TrustQR platform, software, website, dashboard, design, technology, workflows, analytics tools, source code, trademarks, logos, and service materials.

These Terms do not transfer ownership of TrustQR intellectual property to you.

You may not copy, modify, distribute, sell, license, or create derivative works from TrustQR technology unless we give written permission.

13. Pricing and Payment

TrustQR pricing may be based on plans, QR code volume, scan usage, subscription fees, setup fees, custom development, or other agreed commercial terms.

You agree to pay all fees according to the pricing, invoice, order form, or agreement applicable to your account.

Unless stated otherwise:

Fees are non-refundable

Taxes are your responsibility

Late payments may result in suspension

Usage-based fees may depend on QR code generation, scans, or platform activity

TrustQR may update pricing with notice

14. Free Trials and Pilot Projects

TrustQR may offer free trials, demos, pilots, or limited access accounts.

TrustQR may modify or end free trials at any time. Trial accounts may have usage limits, reduced features, or limited support.

Data from trial accounts may be deleted after the trial unless upgraded or otherwise agreed.

15. API Access

If TrustQR provides API access, you must use it responsibly and according to our technical documentation.

You must not:

Exceed usage limits

Share API keys publicly

Use API access for unauthorized products

Interfere with platform stability

Use API access to build a competing service

Attempt to bypass billing, authentication, or security controls

TrustQR may suspend API access if it creates risk, abuse, or system instability.

16. Support

TrustQR may provide support by email, dashboard, phone, or other channels depending on your plan or agreement.

Support does not include legal advice, product compliance advice, regulatory approval, label approval, or product safety certification unless separately agreed in writing.

17. Third-Party Services

TrustQR may integrate with or rely on third-party services such as hosting providers, cloud infrastructure, analytics, payment processors, email providers, or communication tools.

TrustQR is not responsible for third-party service interruptions, policy changes, outages, or security issues outside our control.

18. Confidentiality

Both TrustQR and customers may receive confidential business, technical, product, pricing, or operational information.

Each party agrees to use reasonable care to protect confidential information and not disclose it except as necessary to perform obligations, provide services, comply with law, or with written permission.

19. Data Protection

TrustQR handles personal information according to the TrustQR Privacy Policy.

Business customers are responsible for ensuring that any personal data they upload, access, receive, or process through TrustQR is collected and used lawfully.

Business customers are also responsible for using scan data, IP address data, and location data only for legitimate product verification, anti-counterfeit, product security, fraud prevention, and customer protection purposes.

Where required, the parties may enter into a separate data processing agreement.

20. Service Availability

TrustQR aims to provide reliable service, but we do not guarantee uninterrupted, error-free, or always-available access.

Service may be affected by:

Maintenance

Security updates

Hosting issues

Third-party provider outages

Network failures

Force majeure events

Abuse prevention

Technical problems

We may perform maintenance or updates when needed.

21. Disclaimers

TrustQR is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, TrustQR disclaims warranties of:

Merchantability

Fitness for a particular purpose

Non-infringement

Uninterrupted operation

Complete accuracy of verification outcomes

Complete prevention of counterfeiting

TrustQR helps reduce counterfeit risk and detect suspicious activity, but it does not guarantee that all counterfeit products, copied QR codes, mislabeling, fraud, misuse, unusual location patterns, or suspicious scan activity will be prevented or detected.

22. Limitation of Liability

To the maximum extent permitted by law, TrustQR will not be liable for:

Indirect damages

Lost profits

Lost revenue

Loss of business

Loss of goodwill

Product recalls

Regulatory penalties

Counterfeit activity by third parties

Customer misuse of QR codes

Incorrect product data uploaded by customers

Unauthorized access caused by customer negligence

Third-party service failures

Misuse of scan, IP address, or location data by business customers, manufacturers, distributors, or brand owners

TrustQR’s total liability for any claim will not exceed the amount paid by the customer to TrustQR during the three months before the event giving rise to the claim, unless applicable law requires otherwise.

23. Indemnification

You agree to defend and indemnify TrustQR from claims, damages, losses, liabilities, costs, and expenses arising from:

Your use of TrustQR

Your products

Your product claims

Your uploaded content or data

Your misuse of QR codes

Your misuse of scan data, IP address data, or location data

Your violation of these Terms

Your violation of law

Your infringement of third-party rights

Inaccurate or misleading product information

24. Suspension and Termination

TrustQR may suspend or terminate access if:

You violate these Terms

Payment is overdue

Your account creates security risk

Your use is unlawful or harmful

You misuse QR codes or verification pages

You misuse scan, IP address, or location data

You attempt unauthorized access

Required information is inaccurate or incomplete

You may stop using TrustQR at any time. Termination does not remove payment obligations already incurred.

25. Effect of Termination

After termination:

Access to the dashboard may be disabled

QR code verification pages may stop working

Customer data may be deleted or archived according to our retention practices

Outstanding fees remain payable

Sections related to payment, intellectual property, confidentiality, data protection, disclaimers, liability, indemnity, and dispute resolution will continue to apply

26. Changes to the Service

TrustQR may improve, update, modify, suspend, or discontinue parts of the service at any time.

We will try to provide reasonable notice for material changes that significantly affect paying customers.

27. Changes to These Terms

We may update these Terms from time to time. When we update them, we will revise the effective date.

Continued use of TrustQR after changes means you accept the updated Terms.

28. Governing Law

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

For customers with a separate signed agreement, the governing law and dispute resolution terms in that agreement will apply.

29. Dispute Resolution

Before starting legal proceedings, both parties agree to try to resolve disputes in good faith by contacting each other.

For disputes, contact info@trustqr.org.

If a dispute cannot be resolved informally, it may be handled according to the governing law and competent courts or agreed dispute resolution process.

30. Contact

For questions about these Terms, contact TrustQR at info@trustqr.org.